Communications from Leaders

Your unit leaders keep you informed through MySummitKeep — campout reminders, meeting changes, payment nudges, and unit announcements all land in one place instead of being scattered across email, text, and social media. This page explains where those communications show up and how to control what reaches your email and phone.

Your Inbox

Everything addressed to you lives at Inbox in the main navigation (/inbox). The Inbox is a single hub with three tabs across the top, each with an unread badge:

• Messages — direct messages from leaders and other members.
• Announcements — unit-wide announcements and notices.
• Notifications — system alerts, advancement updates, and event reminders the platform generates for you.

The Inbox itself is always on — you will always see your messages, announcements, and notifications here regardless of your email or text preferences. Switching tabs keeps your place, and the badge counts refresh automatically.

Reading and replying to messages

Open any message in the Messages tab to read it. If a leader’s message needs a response, click Reply — the reply is pre-addressed to the sender with a Re: subject, so you just type and send. To start a new conversation, use the compose button and search for a leader or member by name or email.

You can delete a message from your own Inbox once you’ve handled it. Deleting removes it from your copy of the Inbox; it does not erase the conversation for the other person.

Note

There is no separate “communications inbox” on your Family page. All messaging lives in the unified Inbox. If an older guide pointed you to /family for messages, use /inbox instead.

Reporting an unwanted message

Every message carries a Report action. If you ever receive something inappropriate, suspicious, or off-base, use Report on that message, pick a reason (Spam, Inappropriate, Harassment, Safety concern, or Other), and submit. Your unit’s leaders see reported messages in their moderation queue and follow up.

Tip

For ordinary unit disagreements — a scheduling dispute or a parent-to-parent misunderstanding — the report tool isn’t the right channel. Reach out to your unit’s Committee Chair or Chartered Organization Representative directly.

Your scout’s activity feed

For a scout’s-eye view, open the Scout activity feed at /family/feed/{scout}. It gathers, most recent first, every message to or from your scout in the unit alongside milestone activity:

• Channel, direct, and group messages your scout sent or received.
• Advancement entries when your scout completes a rank requirement or merit badge.
• Event registration entries when your scout signs up for an event.

By default the feed delivers a daily digest. Flip the Real-time updates switch at the top of the feed to get an instant notification as new messages arrive instead. A green “Live” indicator confirms the connection is active. Older entries load with the Load older messages button at the bottom.

Note

The feed is available only to a scout’s parents or guardians, and only when your unit’s commissioner has turned the parent-observer feed on for that unit. If you reach an access error, check with your unit leadership.

Youth-protection messaging

MySummitKeep enforces BSA Two-Deep Leadership in any messaging channel that includes a youth. If such a channel doesn’t have at least two Safeguarding-Youth-current adults, the platform blocks all messages to it — the one exception being a parent or guardian of every youth in the channel. This prevents the single-leader-to-single-youth pattern that Youth Protection prohibits. You don’t configure anything for this; it runs automatically.

Choosing which emails you receive

Open Settings → Notification Preferences (/settings/notifications) to control your email notifications. This page governs email only — it does not change what you see in the Inbox. Toggle each category on or off, then click Save Preferences:

• Event Updates — RSVPs, changes, and reminders for upcoming events
• Messages & Announcements — unit communications and leader announcements
• Advancement Updates — rank progress, merit-badge sign-offs, approvals
• Financial Activity — payment confirmations, dues reminders, invoices
• Weekly Digest — a Monday summary of unit activity

Tip

The defaults suit most parents. If your inbox feels noisy, the usual change is turning off Event Updates or the Weekly Digest while leaving Messages & Announcements on — you’ll still see everything in your in-app Inbox either way.

Marketing email, text messages, and push

For the broader picture — promotional email, text messages, browser push, and digests — open Settings → Communications (/settings/communications). Each channel has its own toggle, and changes take effect immediately:

• Marketing email and Marketing SMS — promotional and unit-blast email and texts. These are opt-in; opting out is recorded in our compliance ledger (CAN-SPAM / TCPA).
• Transactional email — RSVP receipts, payment confirmations, and routine workflow email. (Account-security and legally required notices always send regardless.)
• Browser push notifications — instant alerts in your browser. Re-enabling requires a permission prompt from your browser, so it only works from a page you have open.
• The same email categories from the Notification Preferences page, plus a read-only Commissioner newsletter row and a read-only Parent feed digest status row.

Caution

Push notifications are browser-based today. MySummitKeep does not yet have a dedicated mobile app, so “push” means your web browser’s notifications on the device you enabled them on — not a native app alert. A native app with push is planned but not available yet.

Note

Some rows are read-only. The Commissioner newsletter follows your Marketing email setting, and the Parent feed digest is managed per-unit on the Family page rather than here.

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Related: Your family page · RSVPing to events · Viewing scout progress

Need help? Contact support — we usually respond within one business day.